Privacy Policy

1. Introduction

This Privacy Policy explains how KUPOSU AI ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website, Chrome extension, and related services. Please read this policy carefully.

By using KUPOSU AI services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when:

• Creating an account
• Setting up your profile
• Using our resume customization services
• Contacting customer support
• Making payments

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Usage Data: How you interact with our extension and website
• Device Information: Browser type, operating system, screen resolution
• Log Information: IP address, access times, pages viewed
• Cookies and Tracking: Session data, preferences, analytics

2.3 Job Posting Data

When you use our extension on job platforms, we may collect:

• Job descriptions and requirements
• Company names and job titles
• Job posting URLs (for matching purposes only)

Note: We do not store complete job postings permanently and only use this data for resume optimization.

3. How We Use Your Information

3.1 Primary Uses

• Service Provision: Customize resumes based on job requirements
• AI Processing: Analyze job descriptions and optimize resume content
• Account Management: Maintain your account and preferences
• Customer Support: Respond to inquiries and provide assistance
• Payment Processing: Handle transactions and billing

3.2 Service Improvement

• Analyze usage patterns to improve our AI algorithms
• Enhance user experience and interface design
• Develop new features and capabilities
• Monitor and improve system performance

3.3 Communication

• Send important service updates and announcements
• Provide customer support and technical assistance
• Share product updates and new features (optional)
• Send security alerts and account notifications

4. Information Sharing and Disclosure

4.1 Limited Sharing

We may share your information only in these specific circumstances:

4.2 Service Providers

• Payment Processors: Razorpay for secure payment processing
• Cloud Services: Secure hosting and data storage providers
• AI Services: OpenAI/Google for resume optimization (anonymized data only)
• Analytics: Usage analytics for service improvement

4.3 Legal Requirements

We may disclose information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Protect the safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Data is stored in encrypted databases with access controls
• Authentication: Multi-factor authentication for sensitive operations
• Regular Audits: Ongoing security assessments and improvements
• Employee Training: Staff trained on data protection best practices

5.2 Data Retention

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data deleted after 2 years of inactivity
• Job Processing Data: Temporary data deleted within 30 days
• Payment Records: Retained for 7 years for legal compliance

5.3 Incident Response

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours
• Report to relevant authorities as required
• Provide detailed information about the incident
• Take immediate steps to secure the system

6. Your Rights and Choices

6.1 Account Controls

• Access: View and download your personal data
• Update: Modify your profile information anytime
• Delete: Request account deletion and data removal
• Export: Download your resume data in standard formats

6.2 Privacy Controls

• Marketing Emails: Opt out of promotional communications
• Data Processing: Request limitation of data processing
• Portability: Transfer your data to another service
• Corrections: Request correction of inaccurate data

6.3 Cookie Management

You can control cookie settings through your browser:

• Accept or reject cookies
• Delete existing cookies
• Set preferences for different types of cookies
• Receive notifications when cookies are set

7. Third-Party Services

7.1 Job Platforms

Our extension operates on third-party job platforms (LinkedIn, Naukri). We:

• Only access publicly available job posting information
• Do not store your login credentials for these platforms
• Comply with each platform's terms of service
• Do not modify or interfere with platform functionality

7.2 External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

7.3 AI Services

We use external AI services for resume optimization:

• Data sent to AI services is anonymized when possible
• We have data processing agreements with AI providers
• No personal identifiers are shared unnecessarily
• AI-processed data is not used to train external models

8. International Data Transfers

KUPOSU AI is based in India. If you access our services from other countries, please note that:

• Your information may be transferred to and processed in India
• We ensure adequate protection for international transfers
• Data protection standards equivalent to your country are maintained
• You consent to such transfers by using our services

9. Children's Privacy

KUPOSU AI services are not designed for or directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately.

If you believe we have collected information from a child, please contact us immediately at hello@kuposu.co.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

10.1 Your Rights

• Right to Know: Request information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of sale of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

10.2 Exercising Rights

To exercise these rights, contact us at hello@kuposu.co with your request. We will verify your identity and respond within 45 days.

11. European Union Privacy Rights

If you are in the EU, you have rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data based on consent and legitimate interests
• Data Protection Officer: Available for privacy-related inquiries
• Supervisory Authority: Right to lodge complaints with data protection authorities
• Automated Decision Making: Limited automated processing with human review options

12. Cancellations and Refunds

12.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team:

• Monthly Subscriptions: Cancel anytime; service continues until end of current billing period
• Annual Subscriptions: Cancel anytime; service continues until end of current billing year
• No Penalty: There are no cancellation fees or penalties
• Data Retention: Your data remains accessible for 30 days after cancellation

12.2 Refund Policy

We offer refunds under the following conditions:

• 7-Day Money-Back Guarantee: Full refund within 7 days of initial purchase if you're not satisfied
• Technical Issues: Full or partial refund if service was unavailable due to technical problems on our end
• Duplicate Charges: Full refund for any accidental duplicate payments
• Unauthorized Transactions: Full refund upon verification of unauthorized use

12.3 Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• After the 7-day money-back guarantee period has expired
• If the service was used extensively during the refund request period
• Violation of our Terms & Conditions
• Change of mind after the guarantee period

12.4 How to Request a Refund

To request a refund, please contact us at hello@kuposu.co with:

• Your account email address
• Transaction ID or payment receipt
• Reason for the refund request
• Date of purchase

Refund requests are typically processed within 5-7 business days. Refunds will be credited to the original payment method.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will:

• Notify you of significant changes via email or in-app notification
• Update the "Last Updated" date at the top of this policy
• Provide 30 days notice for material changes
• Maintain previous versions for your reference

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: